Our Terms & Conditions ... the small print ...

Keys:

Are available from 1500 hrs for Verity Plus accommodations and 1600 hrs for all other accommodations

Please hand in your keys by 1000 hrs on your departure day.

Bed linen and towels:

At the time of booking, you would have chosen to either bring your own linen or have us provide you with linen. If you have brought your own, please note we do have an on-site self-service launderette – washers & driers – at a cost of £3.70 per wash or £2.20 per dry.

If you have used our linen, please note, we will charge for any that is mistakenly removed at the end of your stay.

We do not provide towels in the units or for the Pool.

Dogs:

Dogs are most welcome at £40 per dog per stay.

Dogs will not be admitted onto the Park unless advised and paid for in advance and will be strictly monitored.

Dogs must always be supervised & kept on a lead.

Proof of payment will be required.

Dogs are not allowed inside the Complex. Dogs must not be left unattended in accommodation if you are off site. Please do not allow your dogs on the furniture.

We do not allow any dangerous dog or breed listed under the Dangerous Dogs Act - 1991.

Please note, registered Guide Dogs stay with us for free and have free run of the entire Park (including the General Manager’s Office).

Highchairs & cots:

(with mattress) can be provided at £12 each per booking.
Cot bedding is not supplied.

Electricity and WI-FI (where available):

Is free of charge.

Car Parking:

We allow one car per booking. If you are bringing a second car it must be with our prior agreement. For security reasons additional cars must be booked in advance and will be strictly monitored. All vehicles are parked at the owner's risk. We cannot facilitate vehicles with trailers or long vehicles without prior agreement. We will need to take your number plate details upon check-in.

Facilities (Complex):

The Park offers most facilities all year-round, but these may vary or be withdrawn according to availability, circumstances, and demand. Outside peak season we run a reduced entertainment program. Occasionally we need to close or withdraw certain facilities (e.g. for health and safety or maintenance reasons beyond our control) and we are not liable if we do so.

General:

It is an express condition of booking that we cannot be held responsible for any personal injury, or damage to property nor non-availability of accommodation or amenities due to circumstances beyond our control. It is an express condition of booking that we will not be held responsible for any planned facility not being available through circumstances beyond our control. We reserve the right to alter or withdraw facilities as might become necessary.

In some public areas & accommodation there are wall heaters and other hot surfaces or water. We have placed warning labels where this is the case. Please take care with children or people with impaired senses.

Should any guests cause problems or inconvenience to other guests or staff, we reserve the right to ask them to leave the Park without refund. We reserve the right to turn down bookings, for example from people who, we feel, may spoil other guests' enjoyment of the park.

If you decide to leave before the holiday end date, we are unable to offer you a refund.

We do not permit anyone who is, to our knowledge, subject to the notification requirements of the Sexual Offences Act 2003 to use or visit our holiday parks.

Your holiday booking is being made with Green Parks Holidays Ltd (in administration).

Group Bookings:

We require a central contact for each group who must make themselves known to the park manager on arrival. They must provide a mobile contact number and be responsible for the behavior of the group.

Any disruptive behavior will result in immediate removal from the holiday park without refund.

We reserve the right to recover the costs of any damage to accommodation including furnishings after departure.

Swimming Pools:

Please note there are always full-time lifeguards at our Pools.

To ensure everyone has a safe and relaxed time we manage the pools and sauna in accordance with national standards.

These 'pool rules' are set out next to both Pools.

Please take time to read them and always obey instructions from our lifeguards.

Wheelchairs and disability:

Not all our accommodation is suitable for the disabled. If you or a member of your party has any form of disability, please ask for Debbie who will be delighted to assist with booking. 

Deposit:

A non-refundable deposit of £50 per accommodation unit is required at the time of booking. Balance for rentals must reach us a clear 56 days before your holiday start date. Failure to do so may result in cancellation of your holiday.

Accommodation:

Please note all images on this website are representative only and accommodation may vary in the Park.

Our grading's are indicative of the age and recency of refurbishment of the unit. Please note value units are due for replacement or refurbishment and will be of a basic standard. If for any reason you are unhappy with your accommodation, please report it to reception on the day of arrival as queries cannot be resolved after you have left the park.

Personal possessions:

You are responsible for your personal possessions while on park and we are not liable for any loss or damage to these. If you leave something behind, let us know as soon as you realise.

We will do all we can to find it and return it but are not responsible if we are unable to do so.

Refuse & Recycling:

Please put all rubbish in the Biffa refuse bays located around the Park in the allocated bins, please recycle as much as possible in the correct bins provided. Please ensure that only garden waste is put in the designated area, if in doubt, then you must dispose of refuse away from the Park. No fridges, freezers or mattresses are to be disposed of on the Park.

Use of your Holiday Home:

The total number of people in your party (including children and babies) must not exceed the maximum capacity of your holiday home.

We ask holidaymakers to refrain from smoking in their accommodation however we cannot guarantee smoke free accommodation.

At the end of your holiday you must leave your holiday home in a clean and tidy condition.

You are responsible for any damage to your holiday home during your stay and should any damage to your holiday home be sustained by a member of your party, we have the right to recover these costs from you, including any additional cleaning costs due to smoking.

Prices & Offers:

Are subject to change and correction if an error is spotted after publication. In the unlikely event of this happening, you will be informed and given the opportunity to cancel your holiday. Prices shown are inclusive of VAT at the current rate where applicable.

All prices are subject to change depending on market pressure and could increase or decrease depending on market pressure. The price of your holiday is based on the price available at the time of booking and cannot be amended later (unless a pricing error is detected). The holiday price confirmed on your booking confirmation will be the final price you pay and will not change unless you make a change to the booking.

Please claim any special offers, discounts, or promotion codes at the time of booking as they cannot be applied later. Savings will be applied to the published price and relate only to the accommodation part of the booking. Savings cannot be applied to facilities, pets, or other optional extras. Only one offer per booking.

All discounts and special offers are subject to availability and can be withdrawn at any time. Not all offers may be available at all parks or all accommodation types. Please note not all offers apply to touring bookings.

Booking in advance:

If you book in advance for the following season, we will offer the current year's brochure price for the following year.

This is based on the Ilfracombe Holidays Park’s brochure tariff and does not apply if you booked through a third-party agent.

Please note adjustments will be made for variances in school holidays dates.

The school holiday periods will be defined by Ilfracombe Holidays Park to recognise the patterns of most of the Local Education Authorities. Should any errors be spotted after you have made your booking, we reserve the right to amend the price. In the unlikely event of this happening, you will be informed and given the opportunity to cancel your holiday.

Should your holiday be cheaper when the following year's prices are published in the main Ilfracombe Holidays Parks brochure, we will refund the difference.

Website – www.ilfracombeholidaypark.co.uk:

We aim to ensure all website information is correct at the time of being published however we cannot accept responsibility for any errors.

Photographs are intended as a guide only and accommodation and facilities may vary from those shown as they are not identical at all parks.

Cancellations and Change of Date:

We do hope you won't need to cancel your holiday with us, however if you do, all cancellations must be made in writing to reservations@ilfracombe-park.co.uk.

Please note we cannot transfer bookings from one season to another or make any changes to the arrival date within 28 days of arrival.

We shall not be liable to you for any Force Majeure Event. For every day on which a Force Majeure Event means that you are unable to stay with us, we may choose to either give you a pro rata refund or allow you to book another day’s holiday with us without charge.
A Force Majeure Event means any circumstance affecting our business which is not within our reasonable control including, without limitation:
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) collapse of buildings, fire, explosion or accident;
(c) non-performance by suppliers or subcontractors;
(d) interruption or failure of utility service.

Contact us:

If you are dissatisfied with any aspect of your holiday, please speak to the Park Reception who should be able to resolve your problem so that you can enjoy the remainder of your holiday.

However, if you are still dissatisfied, please log this with the Park Manager.

If, at the end of your holiday, you still feel we have not dealt with your complaint to your satisfaction, please write to our Customer Services team at reservations@ilfracombe-park.co.uk within 28 days of the end of your holiday.

-- The Ilfracombe Holiday Park family -- 

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